Data Protection & Privacy
ck44cm Privacy Policy — How We Protect Your Personal Data
At ck44cm, we treat the privacy and security of your personal information with the same seriousness as the security of your account funds. This Privacy Policy explains exactly what data we collect from Bangladesh players, why we collect it, how we use it, and what rights you have over your own information.
SSL Encryption on All Data
Every page on the ck44cm platform — including account registration, ck44cm login, deposit forms, and support chat — is protected by industry-standard 256-bit SSL encryption. Your data is never transmitted in plain text across any connection.
Minimum Necessary Data
ck44cm operates on a data minimisation principle. We collect only the personal information that is genuinely necessary for account management, payment processing, KYC compliance, and responsible gaming obligations — nothing more.
No Sale of Personal Data
ck44cm does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing companies. Your data is used solely for the purposes described in this Privacy Policy and is never monetised as a standalone asset.
Right to Erasure
You may request deletion of your personal data at any time after closing your ck44cm account, subject to our legal retention obligations. Data erasure requests are reviewed within 30 days and you will receive written confirmation of the outcome.
Transparent Data Practices
This Privacy Policy is written in plain English and updated whenever our data practices change. We notify registered players of material changes via platform banner or email before any revised policy takes effect, giving you time to review and respond.
Secure Local Payment Data
Payment data submitted through bKash, Nagad, Rocket, and Upay integrations on the ck44cm platform is processed directly by the respective payment provider. ck44cm does not store full card numbers, mobile banking PINs, or bKash wallet passwords on our servers.
Section 1
Data We Collect
ck44cm collects personal data from you in several ways: directly through the registration process, through your ongoing use of the platform, through automated technical systems, and through communications with our support team. The following table details the categories of personal data we collect and the specific data points within each category.
| Category | Data Points Collected | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID number (NID), passport number (where applicable), profile photograph submitted for KYC. | Provided directly by you during registration and KYC verification. |
| Contact Data | Bangladeshi mobile number, email address, residential address (including division, district, and thana). | Provided directly by you during registration or account update. |
| Financial Data | bKash wallet number, Nagad account number, Rocket account number, Upay reference, last four digits of Visa/Mastercard used for deposits. Full card numbers are never stored by ck44cm. | Provided during deposit and withdrawal transactions; partial data retained for transaction reconciliation. |
| Transaction Data | Deposit history, withdrawal history, bet placement records, casino game play history, bonus activation and wagering records, account balance snapshots. | Automatically generated by the ck44cm platform as you use it. |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session timestamps, geolocation data (country and city level). | Automatically collected via server logs and first-party cookies when you access the platform. |
| Usage Data | Pages visited, game titles accessed, search queries entered within the platform, session duration, click-path data, feature interaction logs. | Automatically collected via analytics tools and session tracking on the ck44cm platform. |
| Communications Data | Live chat transcripts, email correspondence with the support team, any screenshots or documents you submit during a support or KYC interaction. | Generated during your communications with the ck44cm support team. |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information as part of standard account registration. Where we collect biometric data (e.g., facial recognition for advanced KYC), this is processed solely through our certified third-party KYC provider and is not retained on ck44cm's primary servers beyond the verification period.
Players in Bangladesh are not required to provide a Tax Identification Number (TIN) to register on ck44cm. However, if required by applicable law to report large winnings to Bangladeshi tax authorities, ck44cm reserves the right to request additional tax-related documentation as part of an enhanced KYC review.
Section 2
How We Use Your Data
ck44cm uses the personal data it collects for clearly defined purposes, all of which are directly related to the operation of a safe, fair, and compliant online gaming and sports betting platform for players in Bangladesh. We do not use your personal data for any purpose not described in this Privacy Policy without first obtaining your explicit consent.
- Account Creation and Management: Your identity and contact data are used to create and maintain your ck44cm account, verify your eligibility to play (including the 18+ age requirement), and ensure that only you can access your account.
- Payment Processing: Financial data is used to process your deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to execute withdrawal requests to your registered payment method within published processing times.
- KYC and Anti-Fraud Compliance: Identity and financial data are used to perform Know Your Customer (KYC) checks, verify the source of deposited funds where required, and detect and prevent fraudulent activity, money laundering, and account abuse.
- Responsible Gaming Obligations: Transaction and usage data are monitored to identify patterns consistent with problem gambling. If such patterns are detected, ck44cm may proactively contact you with responsible gaming information or temporarily restrict certain account features.
- Customer Support: Communications data (chat transcripts, emails) is used to respond to your enquiries, process complaints, resolve disputes, and improve the quality of our support service.
- Platform Improvement: Usage and technical data are analysed in aggregate to understand how players interact with the ck44cm platform, identify technical issues, optimise game loading performance, and develop new features relevant to the Bangladesh market.
- Promotional Communications: With your consent (given during registration or subsequently opted into), we may use your contact data to send you information about ck44cm promotions, bonus offers, tournament announcements, and seasonal campaigns (e.g., BPL season, Eid specials, Pohela Boishakh promotions). You may withdraw this consent at any time by contacting support or updating your account preferences.
- Legal Obligations: Where required by applicable law or a valid legal process, ck44cm may use or disclose your personal data to comply with regulatory requirements, court orders, or law enforcement requests.
Section 3
Legal Basis for Processing
ck44cm processes your personal data on one or more of the following legal grounds. Understanding these bases helps you know when and why we are entitled to handle your information without obtaining separate consent for each individual processing activity.
| Legal Basis | When It Applies at ck44cm |
|---|---|
| Contract Performance | Processing your registration, managing your BDT wallet, settling bets, and executing withdrawals are all necessary to fulfil the contractual relationship between you and ck44cm as defined in the Terms & Conditions. |
| Legal Obligation | KYC verification, anti-money-laundering checks, age verification, and responding to valid law enforcement requests are processing activities ck44cm is legally required to carry out. |
| Legitimate Interests | Fraud prevention, platform security monitoring, responsible gaming detection, and aggregate analytics for product improvement are pursued on the basis of ck44cm's legitimate business interest, provided these interests do not override your fundamental privacy rights. |
| Consent | Sending promotional emails or SMS messages about bonuses, new games, or seasonal offers is done only with your prior consent, which you may withdraw at any time without affecting your account status or ability to play. |
Where ck44cm relies on legitimate interests as the legal basis for processing, we conduct an internal balancing test to ensure that our interests do not unfairly override your privacy rights. If you wish to understand the specifics of any balancing test, you may request this information by contacting [email protected].
Section 4
Data Sharing & Third Parties
ck44cm does not sell your personal data to third parties. However, to operate the platform effectively and meet our legal obligations, we share certain categories of personal data with the following types of third-party service providers, all of whom are contractually bound to process your data only for the specific purpose for which it was shared and to maintain appropriate security standards.
- Payment Processors: bKash, Nagad, Rocket, Upay, and international card processors (Visa, Mastercard acquiring banks) receive your payment reference data to process deposits and withdrawals. Each provider operates under its own privacy policy and regulatory framework.
- KYC and Identity Verification Providers: Third-party KYC services receive your identity documents (NID, passport) and biometric data (where required) to perform age and identity verification checks on behalf of ck44cm.
- Game Software Providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session tokens and anonymised player identifiers to deliver their game content within the ck44cm platform. They do not receive your full identity or financial data.
- Cloud Hosting and Infrastructure Providers: ck44cm uses secure cloud infrastructure providers to host the platform and store player data. These providers are contractually prohibited from accessing player data for any purpose other than delivering the hosting service.
- Analytics Providers: Anonymised and aggregated usage data may be shared with analytics platforms to help ck44cm understand platform performance. No personally identifiable information is included in these analytics data sets.
- Regulatory and Law Enforcement Bodies: Where legally required, ck44cm may disclose personal data to relevant authorities. We will notify you of such disclosures where we are legally permitted to do so.
Section 6
Data Security Measures
ck44cm implements a layered security architecture to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our security programme covers technical, organisational, and procedural controls, and is reviewed regularly to address evolving threats.
All data transmitted between your browser or mobile device and the ck44cm platform is protected by 256-bit Transport Layer Security (TLS). This means that even if network traffic were intercepted, the data would be unreadable without the decryption key held exclusively by ck44cm's servers.
Passwords stored in the ck44cm database are hashed using a modern, salted cryptographic algorithm. Plain-text passwords are never stored anywhere in the ck44cm system. Our support team cannot retrieve your password — only the automated reset function can issue a new credential to your registered contact.
Access to player personal data within ck44cm's internal systems is strictly role-based. Only personnel with a documented business need (such as KYC review officers and senior support agents) have access to full identity records. All internal data access is logged and subject to periodic audit.
ck44cm operates an intrusion detection system (IDS) that continuously monitors platform traffic for signs of unauthorised access, brute-force login attempts, and SQL injection attacks. Anomalous activity triggers automatic alerts and, where necessary, automatic rate-limiting or IP blocking.
Our payment integration architecture ensures that sensitive financial credentials — bKash PINs, card numbers, Nagad wallet keys — are never processed or stored on ck44cm's own servers. Transactions are routed directly through the payment provider's secure API, reducing the attack surface for financial data breaches.
In the event of a data breach that poses a risk to your rights and freedoms, ck44cm will notify affected players as promptly as practicable, and in any event within 72 hours of becoming aware of the breach. Notifications will be sent to your registered email address and will include a description of the breach, the categories of data affected, and the steps ck44cm is taking to contain and remediate the incident.
Section 7
Data Retention & Deletion
ck44cm retains your personal data for as long as your account is active and for a defined period after account closure, in accordance with our legal and regulatory obligations. The following retention periods apply to the main categories of personal data we hold.
- Identity and Contact Data: Retained for the duration of your account and for a minimum of 5 years following account closure, to satisfy anti-money-laundering record-keeping requirements.
- Financial and Transaction Data: Retained for a minimum of 5 years from the date of the relevant transaction, consistent with financial record-keeping obligations applicable to online payment services operating in or serving Bangladesh.
- KYC Documents: Identity documents submitted for KYC verification are retained for the duration of the account and for 5 years post-closure. After this period, documents are securely deleted and cannot be recovered.
- Communications Data: Support chat transcripts and email correspondence are retained for 2 years from the date of the interaction, after which they are permanently deleted from our active systems.
- Technical and Usage Data: IP logs, session data, and usage analytics are retained for 13 months on a rolling basis. Anonymised aggregate analytics may be retained indefinitely for product development purposes.
- Self-Exclusion Records: If you have voluntarily self-excluded from ck44cm, a record of your self-exclusion is retained indefinitely to prevent re-registration during the exclusion period, even after your account is otherwise closed.
Following the expiry of the applicable retention period, personal data is permanently and securely deleted or anonymised such that it can no longer be linked to you as an individual. You may request early deletion of data categories not subject to mandatory retention by submitting a written request to [email protected]. We will respond within 30 days with confirmation of the data deleted and any categories that must be retained for legal reasons.
Section 8
Your Privacy Rights
As a registered player on the ck44cm platform, you hold the following rights with respect to your personal data. These rights may be exercised at any time by contacting ck44cm support at [email protected]. We will acknowledge all rights requests within 24 hours and provide a substantive response within 30 calendar days.
Right of Access
You may request a copy of all personal data ck44cm holds about you. We will provide this in a structured, commonly used electronic format (e.g., CSV or PDF). The first access request is provided free of charge; subsequent requests within a 12-month period may attract a reasonable administrative fee.
Right to Rectification
If any of the personal data ck44cm holds about you is inaccurate or out of date, you may request that it be corrected. For certain data fields (such as your registered mobile number), you can update this directly in your account settings without contacting support.
Right to Erasure
You may request deletion of your personal data once your account is closed and the mandatory retention period has elapsed. Data subject to a legal retention obligation cannot be deleted earlier than the statutory minimum period, but we will confirm exactly what is retained and for how long.
Right to Restrict Processing
In certain circumstances — for example, while a dispute about the accuracy of your data is being resolved — you may request that ck44cm restricts processing of your personal data to storage only, without using it for any other purpose until the matter is resolved.
Right to Data Portability
Where ck44cm processes your data on the basis of your consent or to fulfil a contract, you may request a machine-readable copy of the data you provided to us, which you can then transfer to another service provider of your choice.
Right to Withdraw Consent
Where ck44cm processes your data on the basis of your consent (e.g., for promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal, and will not impact your ability to continue using the platform.
Section 9
Policy Updates & Contact
ck44cm reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When a material change is made — one that affects how your personal data is collected, used, or shared — we will notify all registered players via a prominent banner notification on the platform and, where possible, by email to your registered address, at least 7 days before the change takes effect.
Non-material changes (such as corrections of typographical errors or clarifications that do not alter the substance of the policy) may be made without prior notice. The effective date shown at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how ck44cm protects your data.
Your continued use of the ck44cm platform following notification of a material policy change constitutes your acknowledgement of the updated Privacy Policy. If you do not agree with any changes made to this policy, you should stop using the platform and request account closure before the effective date of the change. Your real-money balance will be returned to your registered payment method following a standard account closure review.
All privacy-related enquiries, data subject rights requests, and concerns about how ck44cm handles your personal information should be directed to our dedicated support channel. We treat privacy matters with the same priority as financial disputes and aim to resolve all data-related queries within 10 business days of receipt.
Subject line for privacy matters: "Privacy Policy Enquiry" or "Data Rights Request"
Response time: Within 24 hours acknowledgement; full response within 30 calendar days.
Support hours: 24/7 live chat available on site | Email support: BST (UTC+6) business hours.
Your Data Is Safe With Us
Play With Confidence at ck44cm
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